To ensure the ability to provide products/services with appropriate quality, according to customer requirements, the consulting, negotiation and order management process is carried out as follows:
Ordering steps
Instructions & Explanations
Step 1:
Customers – Customers can request information about products, availability, delivery times, prices and payment methods in writing or by telephone.
Step 2
Sales staff - Review customer requests with policies on price, payment, debt, production capacity and delivery time.
Contact customer to request additional information needed for review. You can contact the factory for information about production capabilities.
For new customers or new product requests, prepare a quote.
For regular customers/old products: apply price policy to customers.
Step 3:
Customers – Based on feedback from the company, consider the possibility of placing an order/signing a contract.
If the customer agrees: make an order/sign a contract.
Confirm material, style, and printing color (if any). In some cases where membrane precision is required, the customer will approve it at the factory.
Step 4:
Sales staff - Check order information. Start production according to customer's request.
Check delivery date, track delivery progress.
Shipping goods to customer's address.
INFORMATION PROTECTION POLICY
Dai A Au is committed to protecting the personal information provided by customers and will make every effort to ensure the safety of that information.
We never share customers' personal information with any third parties.
1. Purpose & information collection:
The personal information we collect includes:
- Name
- Company
- Address
- Phone number
This information will be used for the following purposes:
– Support and answer customer questions
– Delivery notice (if any)
– Provide information about products that customers are interested in
2. Scope of use:
Personal information is only used internally within the company for the purpose of improving customer service.
3. Storage time:
We only delete personal information when we receive a request from the customer.
4. Edit personal information:
If you would like to correct or update your personal information, please contact us.
5. Commitment to customer information security:
We commit not to share customers' personal information with any other third parties.
We strictly comply with laws on personal information protection.
INFORMATION SECURITY POLICY
If you have any questions about the disclosure of personal information, please contact us via email info@tashing.com.vn for assistance in resolving the issue.
PAYMENT METHODS
We do not accept online payments. Please consider and choose the following payment methods:
Method 1: Pay in cash:
Pay upon delivery in cash and receive an invoice from the delivery staff.
Method 2: Pay via bank transfer
Transfer payment via our company bank account.
Bank account information will be provided when you place your order.
You should not share payment information via email or other communications.
All transaction information will be kept confidential, unless required by law enforcement.
